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How we do it

We build a digital
ecosystem for your
business that
responds to change

This ecosystem focuses on our four pillars to success – your customer interactions, operations management, billing & payment, and reporting & analytics. See how we tackle these below.

hero self-storage
Vector
Vector

You won’t keep your customers waiting again

Inquiries through web chat, LINE, WhatsApp, SNS, etc., have become mainstream and are the CX trend. We can improve customer satisfaction and increase business efficiency by enabling customers to contact us through their preferred channels and managing all channels in a single system.

  • Achieve easy lead acquisition with Zendesk
  • Multichannel support – never miss an inquiry
  • Triggers and macros ensure you never forget a follow-up
  • Expert knowledge center and chatbot support
Customer-interactions
Vector

A seamless management portal to automate operations

We integrate a modern cloud-based interface that removes unnecessary manual work and enables you to keep your business on track. You can manage all aspects of your storage operations from any location without on-site personnel.

  • Interactive site map – a bird’s eye view of all your units and their status
  • Integrated 3D storage simulator – so customers know how much space they’ll need
  • Automate the move-in/move-out process and automatically provide the customer with access tokens
operationmanagement
pm

Reduce credit risk with automated billing

Say goodbye to long Excel spreadsheets, lengthy and complicated billing processes, and manual invoices. Let the system do the work.

  • Automatically bill customer credit cards
  • Send automated invoices and reminders on overdue payments
  • Set custom tax rates and account codes
Payment-&-Billing
Vector

In-depth insight into your business with built-in reports & analytics

We provide a smart way to manage your data and generate reports. Pick from a selection of KPIs and set the reporting interval. Receive crucial data to inform your business decisions in your dashboard.

  • Save time with automatically generated reports and analytics
  • Have better visibility of your business performance
  • Review historic data and recognize new trends early on
Reporting-&-Analytics
Vector

The outcome

An effortless experience from potential lead to satisfied customer

tick Customer View
tick Company View

The customer sends an inquiry through Line/ Chat/email or contact form

Awareness

All inquiries come to the agent portal and can be solved quickly

The customer is unsure which unit size to book

Consideration

Integrated tool in self-service help center generates 3D size recommendation

The customer books a unit and signs lease agreement

Conversion

Accept booking through an integrated portal and provide lease agreement digitally for e-signature

Payment for the unit is due

Service

Automatically generate invoices, charge credit cards, and enforce late payment penalties

The contract ends, and the customer moves out

Termination

Automated move-out process triggered

Customer View

The customer sends an inquiry through Line/ Chat/email or contact form

Company View

All inquiries come to the agent portal and can be solved quickly

Customer View

The customer is unsure which unit size to book

Company View

Integrated tool in self-service help center generates 3D size recommendation

Customer View

The customer books a unit and signs lease agreement

Company View

Accept booking through an integrated portal and provide lease agreement digitally for e-signature

Customer View

Payment for the unit is due

Company View

Automatically generate invoices, charge credit cards, and enforce late payment penalties

Customer View

The contract ends, and the customer moves out

Company View

Automated move-out process triggered

Our secret? Combining innovative
software with over 20 years of experience

Discover what we Use
Calcumate
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sweethawk
Zendesk
storeganise
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